SECURE MESSAGING & TWO-STEP VERIFICATION

Keep Every Login and Every Conversation Locked Down

A shared inbox full of customer conversations is only as safe as the login protecting it. FAB CRM adds Two-Step Verification to every login, so access to customer data does not depend on a password alone.

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Two-Step Verification Login, Your Way

Choose the second factor that fits your team, Google Authenticator for a code based login, or a one time OTP sent straight to email or SMS. WhatsApp OTP can be added as well for teams that want it. This gives different teams the flexibility to use a verification method that fits the way their agents already work, while adding another check before access is granted.

One Extra Step, A Lot Less Risk

A stolen or guessed password alone will not get anyone into your CRM. With 2FA turned on, every login needs that second factor, so customer data stays a lot harder to reach. Even if someone gets hold of a password, they still need the additional verification step before they can access the account. That extra check can make a meaningful difference when your CRM contains customer details and ongoing conversations.

Secure Messaging,
All in One Place

Keep WhatsApp, email, and webform conversations connected in one secure CRM. Give your team one place to manage customer messages without switching between apps.

Web Forms

Customer Profile

Connected Conversations

Secure Communication

Where FAB CRM Stands Out

	Typical CRM Two-Step Verification	FAB CRM
Two-Step Verification included	Often locked behind higher pricing tiers	Included, not tier gated
Authenticator app support	Rare, mostly SMS only	Google Authenticator supported
SMS OTP	Common	Supported
Email OTP	Rare	Supported
WhatsApp OTP	Not Offered	Available on request

Do not leave customer data one password away from a breach.

FAQs

What 2FA methods does FAB CRM support?

Google Authenticator, SMS OTP, and Email OTP, with WhatsApp OTP available as an add on. Your team can choose the verification method that works best for their login workflow while still adding a second layer beyond the password.

Is 2FA mandatory for all users, or optional?

2FA can be enabled for your team's logins to add a second layer of protection beyond the password. This means access requires an additional verification step instead of relying only on the account password.

Does 2FA slow down how agents log in day to day?

It adds one quick step, entering a code from Authenticator or an OTP, before access is granted. The extra verification happens during login and is designed to add protection without making everyday CRM access unnecessarily complicated.

Are customer conversations kept in one secure place?

Yes. All connected channel conversations stay inside FAB CRM instead of being scattered across personal apps or devices. This keeps customer communication in one central place and makes it easier for teams to manage conversations while keeping business data within the CRM.

Keep Every Login and Every Conversation Locked Down

Two-Step Verification Login, Your Way

Two-Step Verification Login, Your Way

One Extra Step, A Lot Less Risk

One Extra Step, A Lot Less Risk

Secure Messaging, All in One Place

Secure Messaging, All in One Place

Secure Messaging,
All in One Place

Secure Messaging,
All in One Place