FAB Builder Refund & Cancellation Policy
FAB Builder is an all-in-one platform that helps businesses and developers to build full-stack applications, engage customers through CRM, analyze performance with real-time analytics, deliver seamless in-app experiences with Page Pilot, and access professional services for customization, consultation, development, and DevOps — all without writing complex code.
We understand that sometimes plans change, and you may need to cancel services or request a refund. This policy explains our refund and cancellation procedures across all products and services, ensuring transparency, fairness, and customer satisfaction.
1. Cancellation Policy
1.1 Subscription-Based Services
- Eligibility for Cancellation: You may cancel subscriptions for any FAB Builder services, including Code Generation, Analytics, CRM, Page Pilot, and professional subscriptions, at any time. Access continues until the end of the current billing cycle.
- How to Cancel: Contact our support team at support@fabbuilder.com with your account information. After confirmation, your subscription remains active until the end of the billing period.
1.2 Custom Development & Professional Services
- Before Work Commences: For projects involving full-stack application development, customizations, DevOps setups, or hiring developers, if canceled before work begins, you are eligible for a full refund of any advance payments.
- After Work Commences: If work has already started, refunds may be partial, depending on project progress, milestone achievements, and resources allocated. A detailed breakdown will be shared before processing.
2. Refund Policy
2.1 When Refunds Are Eligible
Refunds may be granted under these conditions:
- Technical Issues: If any FAB Builder service — Code Generation, Analytics, CRM, Page Pilot, Customization, Consultation, Hire Developer, DevOps, or Professional Services — experiences technical issues that prevent proper functionality and cannot be resolved in a reasonable timeframe.
- Service Dissatisfaction: If services fail to meet expectations or agreed specifications, contact support@fabbuilder.com to discuss.
- Failed Deliverables: Refunds may be applied if custom development deliverables, analytics dashboards, automation workflows, or in-app guides do not meet the agreed-upon specifications or cannot be corrected. Similarly, for customizations, DevOps configurations, consultancy outputs, or professional services, refunds may be considered if the deliverables are not delivered as agreed or cannot be fixed to meet the project requirements.
2.2 Refund Process
- Submit a Request: Email support@fabbuilder.com with order/project details and reason for the refund.
- Evaluation: Our team evaluates eligibility based on service type, project progress, and deliverables.
- Decision: Approved refunds are confirmed via email.
- Processing Time: Refunds are typically processed within 7–10 business days, using the original payment method.
- Communication: Our support team will provide updates throughout the refund process.
3. Exclusions
Refunds are not provided in the following cases:
- Change of Mind: Services delivered as agreed, but you no longer require them.
- Third-Party Services: Any third-party tools integrated into your projects.
- Partial Usage: Services partially used may result in adjusted refunds.
- Expired Subscriptions: Refunds are not available for past billing cycles.
4. Product & Service-Specific Refund Details
4.1 Code Generation
- Refunds apply if automated full-stack code generation fails and cannot be corrected.
4.2 Analytics
- Refunds may be granted if real-time dashboards, reports, or data integrations fail to perform as expected.
4.3 Customer Experience (CRM)
- Refunds may apply if automation workflows, multi-channel campaigns, or engagement tools fail due to platform issues.
4.4 Page Pilot
- Refunds are eligible if in-app guides, onboarding tours, interactive FAQs, or banners fail to function and remain unresolved.
4.5 Customization Services
- Refunds may be granted if application or workflow customizations are not delivered as agreed or cannot be fixed.
4.6 Consultation Services
- Refunds are considered if consulting sessions, strategy planning, or advisory outputs are not delivered as promised.
4.7 Hire Developer Services
- Refunds may apply if hired developers fail to deliver agreed-upon milestones or outputs within the specified timeline, provided the issue cannot be resolved.
4.8 DevOps Services
- Refunds are eligible if DevOps setups, CI/CD pipelines, or deployment configurations fail to work as intended and cannot be corrected.
4.9 Professional Services
- Refunds may apply if specialized professional services like architecture design, solution audits, or advanced integrations are not delivered as promised.
5. Contact Us
For questions regarding cancellations or refunds, contact us:
- Email: support@fabbuilder.com
Note: This policy is subject to change. Updates will be communicated via our website and support channels.
6. Why FAB Builder Refund & Cancellation Policy Matters
Our policy reflects our commitment to:
- Customer Satisfaction: Ensuring that your investment in FAB Builder services is secure.
- Trust & Transparency: Clear refund and cancellation guidelines allow informed decisions.
- Seamless Experience: Across Code Generation, Analytics, CRM, Page Pilot, and Professional Services, we ensure reliable delivery and support.
Frequently Asked Questions
Can I cancel my FAB Builder subscription anytime?
Yes! You can cancel your subscription for any FAB Builder service, including Code Generation, Analytics, CRM, and Page Pilot, at any time. Your access will remain active until the end of the current billing cycle.
Will I get a refund if I cancel my subscription?
Refunds for subscriptions are generally not pro-rated unless otherwise specified. Refunds may be considered only if there are technical issues preventing the platform from functioning as intended.
What happens if my custom development project does not meet the agreed specifications?
If custom development deliverables, dashboards, automation workflows, or in-app guides do not meet the agreed specifications and cannot be corrected, you may be eligible for a partial or full refund, depending on the project progress and resources used.
Are refunds available for professional services like Customization or DevOps?
Yes. Refunds may be considered if:
- Customizations are not delivered as agreed.
- DevOps configurations fail to work as intended.
- Consultation outputs or professional service deliverables are incomplete or incorrect and cannot be corrected.
What if I hire a developer through FAB Builder and the milestones are not met?
If hired developers fail to deliver the agreed milestones or outputs within the specified timeline and the issue cannot be resolved, you may be eligible for a partial refund based on work completed and agreements made.
How long does it take to process a refund?
Approved refunds are typically processed within 7–10 business days and are returned using the original payment method.
How do I request a refund?
To request a refund, email support@fabbuilder.com with:
- Order or project details
- Reason for the refund request
- Any supporting information about the issue
Our team will evaluate the request and communicate the decision promptly.
Can I cancel a service after it has started?
Yes. Cancellations are allowed after work begins; however, refunds may be partial, based on the amount of work completed and resources used.
Will I be informed if the refund policy changes?
Absolutely. Any updates or changes to our refund and cancellation policy will be communicated via our website and customer support channels.
