Track, Analyze, and Optimize Your WhatsApp Performance with Precision

Measure performance of your WhatsApp campaigns and agents with FAB CRM. Get detailed analytics, real-time reporting, and AI insights to optimize results.

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FAQ

Frequently Asked Questions

What is WhatsApp Campaign & Agent Analytics in FAB CRM?

This feature provides detailed insights into the performance of WhatsApp marketing campaigns and agent interactions. You can track delivery rates, open rates, response times, conversation history, and agent productivity directly within FAB CRM.

Can I monitor individual agent performance using this feature?

Yes. FAB CRM lets you view detailed metrics for each agent, including the number of chats handled, average response time, resolution time, customer satisfaction (CSAT) scores, and SLA adherence.

How can I measure the success of a WhatsApp campaign?

You can view metrics like message delivery, open rates, click-throughs, replies, and conversions. FAB CRM also offers funnel visualizations and performance comparisons for A/B testing.

Is real-time data available in the analytics dashboard?

Absolutely. FAB CRM offers real-time analytics, showing active conversations, message statuses, user responses, and live performance stats for agents and campaigns.

Can I export or schedule reports for WhatsApp analytics?

Yes. You can export analytics reports in multiple formats or schedule automatic email reports to be delivered to your team on a daily, weekly, or monthly basis.

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