CUSTOMER EXPERIENCE
Accelerate Your Growth with the WhatsApp Business API Solution
Boost engagement and streamline communication for faster growth with our optimized WhatsApp Business API.
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Our tools work seamlessly together to provide an integrated solution for
your business needs.
What Makes the Us Stand Out
Our tools work seamlessly together to provide an integrated solution for your business needs.
Upgrade your customer support with WhatsApp automation!
Turn Every Website Visitor into a Valuable Opportunity
Customized Segmentation
Get the best self-hosted customer experience management tool today!
Enjoy full control and keep everything secure in your own space, on your own terms.
Discover the Full Range of Benefits
Self-Hosting
Take full control with self-hosting, ensuring your data remains secure and managed entirely on your terms.
Secure Messaging
Communicate with confidence through our secure messaging feature, protecting your conversations and data.
2-Factor Authentication
Enhance your security with 2-factor authentication, adding an extra layer of protection to your account.
Broadcast
Reach your audience effectively with our broadcast feature, ensuring your message gets to the right people at the right time.
Grouping
Organize your contacts effortlessly with grouping, making it easier to manage and target specific audiences.
Dynamic Segmentation
Tailor your communications with dynamic segmentation, allowing for personalized and effective customer engagement.
Variables
Customize your messages using variables to address each customer individually and enhance their experience.
Multiple Channels in One
Streamline your communication by managing multiple channels from a single platform, improving efficiency and consistency.
Tagging
Simplify organization with tagging, allowing you to easily categorize and track interactions and data.
Buy Once
Enjoy the benefit of a one-time purchase with our tool, eliminating recurring fees and providing lasting value.
Analytics
Gain valuable insights with advanced analytics, helping you understand customer behavior and optimize your strategies.
IndiaMART Leads Management
Easily capture, track, and respond to IndiaMart leads. Automate follow-ups, manage orders, and boost conversions effortlessly.
How We Support Agencies, Local Marketers, and Entrepreneurs Like You
Here’s How Our Tool Makes Your Life Easier
We Gain the Expertise for Integrating 3rd Party Products
Frequently Asked Questions
What is FAB Builder's Customer Experience (CRM) platform?
FAB CRM is a unified customer engagement solution that combines lead management, multi-channel communication, and automation workflows to support teams across WhatsApp, email, SMS, and live chat—all from a single centralized platform.
How does FAB CRM help manage leads efficiently?
You can import bulk leads, segment them based on behavior or traits, assign them to team members, and visualize pipelines using a sales funnel interface—ensuring no lead falls through the cracks.
Can I send targeted campaigns using FAB CRM?
Yes. Build custom segments and send broadcast or automated campaigns via WhatsApp, email, and SMS with single-click messaging and personalization using variables.
Which communication channels are supported by FAB CRM?
FAB CRM natively connects WhatsApp Business API, live chat (embedded in apps), email, social messaging, and SMS—enabling seamless omni-channel customer communication.
What analytics and reporting capabilities does FAB CRM include?
Live dashboards offer insights into team performance, lead conversions, campaign effectiveness, and response times—helping you drive efficiency and optimize workflows.
Can teams collaborate within the FAB CRM platform?
Yes. You can invite team members, assign leads, track engagement, and monitor each stage of the sales funnel collaboratively.
Does the platform offer workflow automation?
Absolutely. FAB CRM enables no-code automation for capturing leads, sending follow-ups, triggering messages based on behavior or time, and scheduling campaigns.
Is FAB CRM scalable for startups and enterprises?
Yes. FAB CRM supports businesses of all sizes—from solo founders to large enterprises—with flexible pricing, multi-user workflows, and custom automations.
How secure is the communication handled by FAB CRM?
The system supports self-hosting, two-factor authentication, and secure messaging, ensuring customer data is protected while offering full control.
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